Service — Reputation Management
Five stars on autopilot.
Crush competitors in search.
Review velocity systems that turn happy customers into 5-star advocates, plus monitoring and response across every platform that matters. Built for service businesses that live or die by their reviews.
Fig. 08 — Reputation Management, as practiced at Zolqix Chicago.
2026
R.01
+247
new 5-star reviews/year
R.02
4.9★
average rating
R.03
+62%
review response rate
R.04
< 4hr
review reply time
The problem
Why this is broken in most Chicago businesses.
Your average rating dropped from 4.8 to 4.6 because three angry customers wrote bad reviews and nobody asked the 200 happy ones to leave good ones. A competitor with worse service is now outranking you on Google. One bad review costs roughly 30 customers — and you have eight.
What we do
What's included in our Reputation Management.
Review request automation
SMS + email flows triggered after every completed job. Personalized, timed for peak response.
Multi-platform monitoring
Real-time alerts for new reviews on Google, Yelp, Facebook, BBB, niche directories.
Response management
On-brand responses to every review within 24 hours. Templates customized to your voice.
Negative review recovery
Discreet outreach flows to unhappy customers before they post publicly.
Review widget for your site
Live-syncing review widget that updates with your latest 5-star reviews.
Monthly reputation reports
Volume, rating trends, competitive benchmarks, and platform-by-platform health.
Our process
How we deliver Reputation Management.
01
Audit
Score your reputation across every platform. Identify gaps and recovery opportunities.
02
System Build
SMS + email flows, response templates, review request triggers, monitoring dashboard.
03
Launch
Turn on review velocity. Most clients see new reviews within 7 days.
04
Respond
Every review answered within 24 hours by our team in your brand voice.
05
Report
Monthly review health report. Quarterly competitor reputation benchmarks.
Why this matters for Chicago
Built for the Chicago market.
Chicago consumers read 6-8 reviews before booking a service. In dense urban categories — dentists, contractors, restaurants — your review delta vs the nearest competitor is often the single biggest conversion factor. We have moved Chicago clients from 4.3 to 4.9 in under 12 months.
FAQ
Reputation Management — frequently asked questions.
Related services
Services often paired with Reputation Management.
Get your free $500 audit.
We will review your reputation management setup and deliver your written audit report within 24 hours of your intake call. $500 retail-style review — complimentary. $500 value · free · no pitch.
Claim free audit → $500 value · free